Widerrufsrecht
Return and Refund Policy
Thank you for choosing our store. We are committed to providing every customer with a reliable and transparent shopping experience and to handling returns, refunds, exchanges, and after-sales matters in accordance with applicable laws and regulations.
This Return and Refund Policy applies to products purchased through this website. Nothing in this policy is intended to limit or exclude any mandatory rights that consumers are entitled to under applicable law.
1. Returns and Statutory Right of Withdrawal
For consumers in the European Union, under applicable consumer protection laws, consumers generally have the right to exercise their statutory right of withdrawal within 14 calendar days after receiving the goods, without providing a reason, except where statutory exceptions apply.
For product orders, the 14-day withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.
If you wish to exercise your right of withdrawal, please contact us by email within the applicable period:
Customer Service Email:
📧 perajshashika@gmail.com
When submitting your request, please provide your order number and relevant order information so that we can process your request promptly.
2. Conditions for Returning Products
When exercising the statutory right of withdrawal, consumers may inspect and examine the goods to the extent necessary to establish their nature, characteristics, and functionality.
We recommend using the original packaging whenever possible and returning all accessories, manuals, and other items supplied with the product.
If the consumer handles the goods beyond what is necessary to inspect their nature, characteristics, and functionality, and this results in a reduction in the value of the goods, the consumer may be liable for the resulting loss in value to the extent permitted by applicable law.
Returns that do not fall under the statutory right of withdrawal may be subject to other return conditions.
3. Return Shipping Costs
For returns made under the statutory right of withdrawal, the consumer will generally be responsible for the direct cost of returning the goods, unless otherwise provided by applicable law.
Return shipping costs may be borne by us in the following circumstances:
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We have expressly agreed to cover the return costs;
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We were legally required to inform the consumer of the return costs before purchase but failed to do so;
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Applicable law requires us to bear the relevant return costs.
If the return is due to an incorrect product being shipped, a product defect, a quality issue, or another reason for which we are legally responsible, we will bear the applicable return costs in accordance with applicable law.
4. Damaged, Defective, or Incorrect Products
If the product you receive is damaged during transportation, has a quality issue, is defective, is the wrong product, or materially differs from what was agreed upon in the order, please contact us as soon as possible.
To help us verify the issue, please provide:
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Order number;
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Recipient's name;
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Product name;
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Detailed description of the issue;
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Photos or videos of the product, where applicable;
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Contact information.
After reviewing the case, we will provide an appropriate solution based on the circumstances and applicable law, which may include repair, replacement, refund, price reduction, or another appropriate remedy.
For consumers in the European Union, statutory rights relating to product conformity and consumer protection are not limited by this Return and Refund Policy.
5. Refunds
Once a return or withdrawal request meets the applicable requirements, we will process the refund in accordance with applicable law.
For orders where the statutory right of withdrawal is properly exercised, refunds will generally include, where required by law, the amount paid for the goods and the applicable standard delivery costs.
Where permitted by law, we may withhold the refund until we have received the returned goods or until the consumer provides proof that the goods have been sent back, whichever occurs earlier.
Refunds will generally be made using the original payment method used for the purchase. If otherwise agreed between the parties, or where required by applicable law, another refund method may be used.
The actual time for the refund to reach your account may be affected by the processing times of banks, payment providers, and payment channels.
6. Return Process
Step 1: Submit a Return Request
Please send an email to:
Please include your order number and specify whether you are requesting a return, refund, exchange, order withdrawal, or after-sales assistance for a product quality issue.
Step 2: Review of the Request
Our customer service team will review your request after receiving your email.
If the product needs to be returned, we will provide you with the appropriate return address and detailed return instructions.
Please do not send the product to any address other than the one provided by our customer service team.
Step 3: Return the Product
Please package the product carefully to minimize the risk of damage during transportation.
We recommend using a shipping method that provides tracking and keeping the tracking number and proof of shipment until the return process has been completed.
Step 4: Refund or Other After-Sales Solution
After we receive the returned product, we will review it according to the circumstances and applicable law and arrange the appropriate refund, replacement, repair, or other solution.
The outcome will be communicated to you by email.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet entered the shipping process, we will make reasonable efforts to assist you with cancellation.
If the order has already been shipped, it may no longer be possible to cancel it directly. In such cases, if you have a statutory right of withdrawal, you may request a return or refund after receiving the product in accordance with the applicable return procedure.
8. Cash on Delivery (COD)
If Cash on Delivery (COD) is available in your region or for your order, this payment method will be displayed during the ordering process where applicable.
For Cash on Delivery orders, consumers are generally required to pay the applicable amount to the delivery personnel upon delivery, in accordance with the order terms.
Please ensure that your delivery address, recipient name, and telephone number are accurate to reduce the risk of failed or delayed delivery.
If a Cash on Delivery order qualifies for a refund under applicable law, we will confirm an appropriate refund method with the consumer and process the refund in accordance with applicable law.
9. Special Products and Statutory Exceptions
The statutory right of withdrawal does not apply to all products or transactions.
Depending on applicable law, statutory exceptions may apply to certain products or transactions, including:
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Products made or customized according to the consumer's specifications;
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Certain sealed products that are not suitable for return for hygiene or health protection reasons once unsealed;
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Other products or services for which the statutory right of withdrawal does not apply under applicable law.
If a particular product is legally excluded from the statutory right of withdrawal, we will provide the relevant information to consumers to the extent required by law.
Nothing in this policy is intended to exclude or restrict any mandatory rights to which consumers are entitled under applicable law.
10. Important Information
To help us process your after-sales request efficiently, please note the following:
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We recommend contacting us before returning any product;
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Please keep your return shipping receipt and tracking information;
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Provide accurate order information when contacting customer service;
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Please package returned products carefully to avoid additional damage during transportation;
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Do not unnecessarily remove or modify identification information attached to the product;
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Your statutory consumer rights are not limited by this policy.
11. Contact Us
If you have any questions regarding orders, returns, refunds, exchanges, order cancellations, product quality, or after-sales service, please contact us at:
Customer Support
Our customer service team will review and respond to your email as soon as possible and assist you with your request.
Thank you for your understanding and support.