AGB

Terms of Service

Welcome to our website.

Please carefully read these Terms of Service before using this website, browsing products, registering an account, placing an order, or using any related services.

These Terms apply to your use of this website and related services. By using this website, you agree to comply with these Terms and other applicable policies published on this website, including the Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree to these Terms, please stop using this website and its related services.

Nothing in these Terms is intended to exclude or restrict any mandatory rights that consumers are entitled to under applicable law.

1. Website Services

This website may provide consumers with the following services:

  • Product displays and information;

  • Online ordering and purchasing;

  • Payment processing;

  • Order management;

  • Product delivery;

  • After-sales support;

  • Returns and refunds;

  • Customer inquiries and other related services.

We may update, modify, suspend, or terminate certain website functions due to website maintenance, technical upgrades, business adjustments, security requirements, or applicable legal and regulatory requirements.

Where required by applicable law, we will take reasonable measures to provide users with appropriate notice.

2. User Eligibility and Accounts

When using this website, you must have the legal capacity required under applicable law to enter into the relevant transaction or contract.

If you register an account or place an order, you must provide information that is true, accurate, complete, and up to date.

You agree to:

  • Keep your account login information secure;

  • Take reasonable measures to prevent unauthorized use of your account;

  • Promptly update your personal information when it changes;

  • Contact us promptly if you become aware of unauthorized use of your account;

  • Not impersonate another person or provide false information.

If we have reasonable grounds to believe that an account involves fraud, unlawful activity, security risks, or a serious violation of these Terms, we may, in accordance with applicable law, restrict, suspend, or terminate the relevant account services.

3. Product Information

We will make reasonable efforts to ensure that product information displayed on the website is accurate, clear, and kept up to date, including:

  • Product names;

  • Product images;

  • Product descriptions;

  • Product functions;

  • Technical specifications;

  • Product availability;

  • Product prices;

  • Delivery-related information.

Due to differences in device, monitor, and browser settings, there may be reasonable visual differences between the colors shown in product images and the actual products.

If we discover obvious technical errors, pricing errors, inventory errors, or other material errors in product information displayed on the website, we may correct the relevant information to the extent permitted by applicable law.

If an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and notify the consumer where necessary.

4. Orders and Contracts

When you submit an order through the website, the order information will be submitted to us for processing.

Submitting an order does not necessarily mean that the order has been accepted.

To the extent permitted by applicable law, we may need to complete order confirmation, inventory verification, payment confirmation, and necessary security checks.

We may be unable to accept or fulfill an order in circumstances including:

  • The product is out of stock;

  • Payment has not been successfully completed;

  • The delivery address cannot be serviced;

  • The order information contains an obvious error;

  • There is a reasonable suspicion of fraud or a security risk;

  • Applicable laws or regulations prevent the transaction from being completed.

If we cancel an order that has already been paid for, we will refund the amount due to the consumer in accordance with applicable law.

The time at which a consumer contract is legally formed shall be determined in accordance with applicable law and the relevant order confirmation information.

5. Prices and Payment

Product prices and applicable fees will be displayed to consumers during the ordering process.

When submitting an order, the final order amount displayed on the website checkout page shall apply.

Depending on the circumstances, the website may provide one or more of the following payment methods:

  • Visa;

  • Mastercard;

  • PayPal;

  • Cash on Delivery (COD), where available;

  • Other payment methods actually offered on the website.

Payments may be processed by third-party payment service providers.

We do not intentionally store complete debit or credit card information. Relevant payment data is generally processed by the applicable payment service provider in accordance with its security standards.

Where applicable law requires taxes, delivery fees, or other charges to be disclosed to consumers before purchase, we will provide the relevant information during checkout.

6. Delivery

We will arrange product delivery based on the information provided in the order.

Delivery times may vary depending on order processing, destination, logistics providers, and other circumstances.

Delivery times displayed on the website are generally estimates and cannot be guaranteed in all circumstances.

Delivery may be affected by factors including:

  • Public holidays;

  • Weather conditions;

  • Logistics or transportation delays;

  • Customs processing;

  • Issues caused by delivery service providers;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If a delivery issue occurs, we will provide reasonable assistance based on the circumstances.

For specific delivery information, please refer to our Shipping Policy.

7. Returns, Refunds, and Exchanges

Consumers' rights regarding returns, refunds, and withdrawal are governed by our Return and Refund Policy and applicable law.

For consumers in the European Union, statutory withdrawal rights, statutory product conformity rights, and other mandatory consumer rights are not limited by these Terms or any other website policy.

For detailed return, refund, and after-sales procedures, please refer to:

Return and Refund Policy

If these Terms conflict with mandatory consumer rights provided by applicable law, the applicable law shall prevail.

8. Product Quality and Statutory Rights

We are legally responsible for the products we sell to the extent required by applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable quality requirements, consumers may be entitled to legal remedies under applicable law.

Depending on the circumstances and applicable law, consumers may have the right to request:

  • Product repair;

  • Product replacement;

  • Price reduction;

  • Refund;

  • Other remedies provided by law.

Certain products may also be covered by a manufacturer's warranty or commercial warranty.

If an additional warranty is offered on a product page, the applicable duration and conditions shall be determined by the relevant product page or warranty documentation.

Any commercial warranty does not affect the statutory rights of consumers under applicable law.

9. Prohibited User Conduct

When using this website, you must not engage in conduct that violates applicable laws or infringes upon the legitimate rights and interests of others, including but not limited to:

  • Providing false, misleading, or fraudulent information;

  • Impersonating another person;

  • Interfering with the normal operation of the website;

  • Uploading viruses, malware, or other harmful code;

  • Accessing servers, databases, or other systems without authorization;

  • Engaging in fraud, money laundering, or other unlawful activities;

  • Infringing intellectual property rights;

  • Violating another person's privacy or other legal rights;

  • Copying, scraping, reproducing, or commercially using website content without authorization;

  • Attempting to bypass website security measures;

  • Using the website in a manner that may harm the website or other users.

If we identify such conduct, we may, in accordance with applicable law, restrict an account, cancel relevant orders, restrict website access, or take other lawful measures.

10. Intellectual Property

Unless otherwise expressly stated, the content on this website and related intellectual property rights are protected by applicable law, including but not limited to:

  • Trademarks;

  • Logos;

  • Product images;

  • Product descriptions;

  • Page designs;

  • Text content;

  • Graphics;

  • Software;

  • Website code;

  • Page structures;

  • Other related materials.

Without prior written permission from the relevant rights holder, you may not copy, modify, distribute, publicly display, sell, or otherwise use protected content in an unauthorized manner.

Nothing in these Terms affects any fair use or other statutory rights that consumers may have under applicable law.

11. Third-Party Services

To provide website functionality and complete related services, we may use third-party service providers, including:

  • Payment services;

  • Logistics and delivery services;

  • Website hosting services;

  • Cloud services;

  • Data analytics services;

  • Website security services;

  • Customer service tools;

  • Advertising and marketing services.

Third-party services may process relevant information in accordance with their own terms of service and privacy policies.

For details regarding the processing of personal information, please refer to our Privacy Policy.

12. Website Availability

We will make reasonable efforts to maintain the normal operation of the website. However, we cannot guarantee that the website will always be free from:

  • System maintenance;

  • Technical failures;

  • Network interruptions;

  • Server failures;

  • Software errors;

  • Security incidents;

  • Interruptions to third-party services.

If the website becomes temporarily inaccessible or certain functions become unavailable, we will take reasonable measures to restore the relevant services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we may not be responsible for service interruptions or delays caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Extreme weather;

  • War or civil unrest;

  • Government actions;

  • Large-scale network failures;

  • Third-party service interruptions;

  • Other events that cannot reasonably be foreseen or controlled.

However, nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

In particular, these Terms do not limit statutory consumer protection rights, statutory product conformity rights, or other mandatory consumer rights.

14. Privacy

We value the protection of users' personal information.

For information about how we collect, use, store, and protect personal information, as well as our use of Cookies and related data processing activities, please refer to our:

Privacy Policy

The Privacy Policy forms an important part of these Terms of Service.

15. Updates to These Terms

We may modify these Terms of Service due to changes in laws and regulations, business adjustments, website functionality updates, or security requirements.

The updated version will be published on this website and will include the latest update date.

For changes that may materially affect consumer rights, we will provide appropriate notice to the extent required by applicable law.

Changes to these Terms will not affect rights that consumers have already legally acquired before the changes, unless otherwise provided by applicable law.

16. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law.

For consumer transactions, any choice of law or jurisdiction provision shall not deprive consumers of mandatory consumer protection rights to which they are entitled under applicable law.

In the event of a dispute, we encourage consumers to contact us first through our customer service email so that both parties may attempt to resolve the matter amicably.

If the dispute cannot be resolved through negotiation, the consumer may seek resolution through a competent court or other legally authorized dispute resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the validity of the remaining provisions will not be affected.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, delivery, returns, refunds, or website services, please contact us at:

Customer Support

📧 perajshashika@gmail.com

We will process your inquiry as soon as reasonably possible and provide the appropriate assistance.

Thank you for using our website.