Versand

Shipping Policy

Thank you for choosing our products.

This Shipping Policy is intended to help you understand information regarding order processing, delivery destinations, shipping times, logistics tracking, and delivery issues.

We will make reasonable efforts to process and deliver your orders promptly and safely.

Nothing in this Policy is intended to limit any mandatory rights that consumers are entitled to under applicable law.

1. Delivery Destinations

We currently provide standard shipping services to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The specific delivery coverage may vary depending on the product, inventory availability, and logistics conditions.

If your delivery country or region is not listed above, please contact us before placing an order to confirm whether delivery can be arranged.

2. Shipping Costs

For the regions currently supported, we offer Free Standard Shipping, subject to the information displayed on the checkout page.

We will select an appropriate carrier based on the destination, product availability, warehouse location, and available shipping routes.

Logistics providers may include, but are not limited to:

UPS
FedEx
DHL
DPD
Other qualified logistics service providers

As shipping routes, warehouse arrangements, and delivery areas may change, we may select or change carriers based on actual circumstances.

If applicable shipping fees or other transportation costs are to be paid by the consumer, we will provide the relevant information during the ordering process.

3. Order Processing Time

After an order is confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Our general business days are:

Monday to Friday, excluding public holidays

Order processing may take longer due to:

Public holidays;
Promotional campaigns;
Increased order volumes;
Inventory adjustments;
Warehouse operations;
Unforeseen logistics or technical issues.

We will make reasonable efforts to process your order as quickly as possible.

4. Estimated Delivery Time

After an order has been shipped, standard transportation generally takes an estimated:

Item	Estimated Time
Order processing	3–5 business days
Transportation after shipment	5–8 business days
Total estimated time	Approximately 8–13 business days
Standard shipping fee	Free

The above timeframes are estimated delivery times and are not guaranteed delivery deadlines.

Actual delivery times may be affected by:

Delivery location;
Carrier transportation arrangements;
Customs or border processing;
Local delivery conditions;
Public holidays;
Extreme weather;
Peak shipping periods;
Force majeure events or other circumstances beyond our reasonable control.

If applicable law provides a specific delivery deadline or other consumer rights, the applicable law shall prevail.

5. Shipment and Tracking

After your order has been shipped, we will generally send you a shipping confirmation email.

Where applicable, the shipping notification may include:

Shipment confirmation;
Tracking number;
Carrier information;
Instructions for tracking the shipment.

Tracking information is generally updated gradually after the package enters the carrier's system.

In some cases, it may take some time for tracking information to appear or be updated.

If your tracking information has not been updated for an extended period, please contact us at:

📧 perajshashika@gmail.com

We will assist you in checking the shipping status of your order based on the circumstances.

6. Delivery Delays

We will make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur during transportation.

Possible causes of delivery delays include:

Peak shipping periods;
Public holidays;
Major promotional campaigns;
Customs inspections;
Extreme weather;
Local delivery issues;
Carrier operational changes;
Traffic or transportation restrictions;
Force majeure events.

If your order has significantly exceeded the estimated delivery timeframe and you have not received it, please contact us promptly.

We will assist in checking the order and shipping status and, where reasonably possible, communicate with the carrier on your behalf.

7. Delivery Address and Order Changes

1. Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

A change of delivery address;
A change of telephone number;
Correction of certain order information;
Order cancellation.

Please contact us as soon as possible, as changes may not be possible once the order has entered the processing or shipping stage.

We will make reasonable efforts to accommodate your request based on the actual status of the order, but we cannot guarantee that every change request will be successful.

2. After Shipment

Once an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If delivery fails, the shipment is returned, or additional delivery attempts are required because the consumer provided an incorrect or incomplete delivery address or other inaccurate information, we will discuss the available options with you based on the circumstances.

If additional shipping costs arise as a result, such costs will be handled in accordance with applicable law and the actual circumstances of the order.

Nothing in this Policy excludes any statutory rights to returns, refunds, or other remedies that consumers may have under applicable law.

8. Customs Duties, VAT, and Other Taxes

Tax and customs policies may vary between different countries and regions.

Depending on the product, order value, destination country, and applicable law, the following charges may apply:

Import duties;
Value Added Tax (VAT);
Customs processing fees;
Customs clearance service fees;
Other legally applicable taxes or charges.

Where such charges are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for taxes and customs charges may vary depending on the destination country and the circumstances of the order.

We recommend that consumers familiarize themselves with the applicable import and tax regulations in their country or region before making a purchase.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of damage during transportation, or if the product received clearly differs from the product ordered, please contact us as soon as possible.

Where possible, please provide:

Order number;
Recipient's name;
Email address used for the order;
Tracking number;
Photos of the product;
Photos of the outer packaging;
Description of the issue.

We will verify the order and shipping information based on the circumstances and provide an appropriate solution in accordance with applicable law.

For product quality issues, transportation damage, incorrect products, or similar circumstances, the consumer's statutory rights are not limited by this Shipping Policy.

10. Lost Packages

If the tracking information indicates that a package has encountered an abnormal situation or may have been lost during transportation, please contact us.

We will investigate the matter based on tracking records, carrier feedback, and order information and provide reasonable assistance.

If it is confirmed that the transportation issue is the responsibility of us or the carrier, we will provide an appropriate solution in accordance with applicable law and the specific circumstances.

11. Failed Delivery

If delivery fails for reasons including:

Incorrect delivery address;
Incorrect contact information;
No one available to receive the package;
Multiple unsuccessful delivery attempts;
The consumer refuses to accept the package;
Other delivery issues caused by the consumer;

we may need to contact you to confirm redelivery, return shipment, or another appropriate solution.

If additional shipping costs arise as a result, they will be handled according to the actual circumstances and applicable law.

The consumer's statutory rights to withdrawal, refunds, and other legal remedies will not be affected.

12. Force Majeure

Events beyond our reasonable control may cause delays in order processing or delivery, including but not limited to:

Natural disasters;
Extreme weather;
War or civil unrest;
Government measures;
Major transportation disruptions;
Significant logistics system failures;
Network or communication failures;
Other events that cannot reasonably be foreseen or controlled.

In such circumstances, we will make reasonable efforts to minimize the impact on consumers and provide relevant information when circumstances permit.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or diminish any mandatory rights that consumers have under applicable law.

If this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding the processing of personal information and Cookies, please refer to:

Privacy Policy

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping matters, please contact us at:

Customer Support